Privacy Policy

This Privacy Policy explains how Gig AI Inc, doing business as Swish Voice ("Gig AI," "we," "us," or "our"), collects, uses, and shares information when you visit www.nevermisscustomer.com, use our website, or use our voice and SMS services. We also operate My Virtual Receptionist and Never Miss Customer restaurant voice products on this site.

Questions: support@myVRteam.com or joe@myVRteam.com.

Depending on how you interact with us, we may collect:

• Call audio and transcripts as needed to answer the phone, take orders, and provide support.
• Phone numbers, including mobile numbers you verbally provide or confirm on a call.
• Order details such as items, special instructions, pickup time, and payment status.
• Contact and business information you submit on our website (for example, assessment or get-started forms), such as name, email, restaurant name, and phone number.
• Technical information about website visits, such as browser type, device type, pages viewed, and approximate location derived from IP address, through cookies or similar tools used for analytics and advertising measurement.

We use this information to:

• Fulfill restaurant voice orders and related customer requests.
• Send transactional SMS messages, including a secure payment link and order status updates.
• Operate, secure, and improve our website, voice, and SMS services.
• Provide customer support and communicate with restaurant operators who request a demo, assessment, or trial.
• Comply with law, prevent fraud or abuse, and enforce our terms.

We share information with service providers that help us operate the service — for example, voice and SMS carriers (including Twilio), payment processors for secure pay links, hosting, analytics, and customer-support tools. Those providers may process information only to perform services for us.

We may also share information with the restaurant whose virtual receptionist handled the call, so that restaurant can fulfill the order and support the guest.

We do not sell personal information for money. We do not sell or share mobile phone numbers or SMS opt-in consent with third parties for their marketing.

We may disclose information if required by law, legal process, or to protect the rights, safety, or property of Gig AI, our customers, or others.

We keep call recordings, transcripts, phone numbers, and order details for as long as needed to fulfill the order, provide support, maintain security, meet legal or accounting requirements, and resolve disputes. We then delete or de-identify the information when it is no longer needed for those purposes. Website analytics data is retained according to the settings of our analytics providers.

We use reasonable administrative, technical, and organizational measures designed to protect personal information, including encrypted transport, access controls, and secure storage of call and order records. No method of transmission or storage is completely secure. If you believe your information has been compromised, contact us at the addresses below.

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to appeal a denial of such a request. California residents may also have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it (subject to legal exceptions), and the right not to be discriminated against for exercising those rights.

To make a request, email support@myVRteam.com or joe@myVRteam.com and describe the request. We will verify your identity before fulfilling it. You may also designate an authorized agent to submit a request on your behalf.

Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. The effective date at the top of this page will change when we do. Continued use of the website or services after an update means you acknowledge the revised policy. Material changes will be posted on this page.

Gig AI Inc dba Swish Voice AI
Website: www.nevermisscustomer.com
Support: support@myVRteam.com
Founder: joe@myVRteam.com

Related: Terms of Service